✦ Quick Answers ✦
Frequently Asked Questions
Everything you need to know about ordering from JD Custom Studio.
Ordering & Products
We offer wall art prints, canvas prints, posters, and custom gifts. All products are printed on demand with premium materials through our fulfillment partner Gelato.
Absolutely! Visit our Custom Orders page and fill out the form. We do portraits, family art, pet portraits, business logo art, custom quote prints, and more. We’ll get back to you within 24-48 hours.
Shipping & Delivery
Standard orders typically ship within 3-7 business days. Production time is 2-4 days, plus shipping time based on your location. You’ll receive a tracking number once your order ships.
Yes! We offer free shipping on all orders over $50. Orders under $50 have a flat shipping rate calculated at checkout.
Returns & Refunds
Since all products are made to order, we do not accept returns for change of mind. However, if your order arrives damaged or defective, we will replace it at no cost. Contact us within 7 days of delivery.